Probing the Effects of Robotic Process Automation (RPA) System Ability on Work Productivity in the Banking Industry: A Case Study

Document Type : Original Article

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Lecturer of Business Administration Department, Faculty of Commerce & Business Administration, Helwan University

Abstract

The purpose of this research is to explore various dimensions used to measure the Robotic Process Automation (RPA) system ability and its effect on work productivity in the banking sector within Misr Bank. The sample size was 380 individuals, and their characteristics were analyzed as control variables. Therefore, the research relied on two types of methods, the first is using a questionnaire and the second is quantitative criteria. The research variables were divided into three types of variables, the first type of variable is the independent variable including the dimensions of using (RPA) which measures the RPA system's ability to process work and the RPA system's ability to avoid the system risks, and the second type of variable includes dependent variable, using the criteria that measure Work productivity which measured by maximizing work efficiency and minimizing work losses and the third type of variable is the control variable which measures by the criteria of RPA users, Gender, Age, Job position, Major tasks and Years of work experiences. The findings showed that there is partial acceptance using quantitative criteria, while the rest of the hypotheses were completely accepted. The research recommends the need to generalize the use of the RPA system in all banks operating in Egypt because of its positive role in improving work productivity.

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International Journal of Multidisciplinary Studies on Management, Business, and Economy
Volume 6, Issue 2
December 2023
Pages 1-22

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